Difference between revisions of "Customer Service Orientation-DILC"

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* UPD constituents, especially the faculty, are DILC's direct "customers".
 
* UPD constituents, especially the faculty, are DILC's direct "customers".
 
* DILC personnel strive to understand the needs of their customers while providing efficient service.
 
* DILC personnel strive to understand the needs of their customers while providing efficient service.
* DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that DILC personnel are expected to be respectful and, at all times, carry out tasks to the best of their abilities.
+
* DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that DILC personnel are expected to be respectful and, at all times, carry out their tasks to the best of their abilities.
 
* DILC values customer's feedback being essential in the improvement of DILC services.
 
* DILC values customer's feedback being essential in the improvement of DILC services.
* DILC personnel strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
+
* DILC personnel shall strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
 +
* DILC shall endeavor to avoid unnecessary, avoidable, unannounced interruption of its online services, including UVLe, iskWiki!, DILC website.

Revision as of 00:19, 28 January 2009

DILC has a customer-service orientation that informs its activities. This Orientation means:

  • UPD constituents, especially the faculty, are DILC's direct "customers".
  • DILC personnel strive to understand the needs of their customers while providing efficient service.
  • DILC duties are carried out in the best professional manner possible. It means, in part, that DILC personnel are expected to be respectful and, at all times, carry out their tasks to the best of their abilities.
  • DILC values customer's feedback being essential in the improvement of DILC services.
  • DILC personnel shall strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
  • DILC shall endeavor to avoid unnecessary, avoidable, unannounced interruption of its online services, including UVLe, iskWiki!, DILC website.